Responsible Gambling at Wakuna Casino
Before You Place the First Bet
Treat gambling as paid entertainment, never as a way to earn money or to repay a debt. Decide on a budget before you deposit, use only money that you can afford to lose, and set a time that you will stop. A losing session is the price of the entertainment, and chasing it with a larger deposit only deepens the loss. Keep gambling out of the hours that belong to sleep, work and family, and never play while you are upset, tired or under the influence of alcohol.
What Happens When You Set a Limit
We offer deposit limits, loss limits, session reminders, cooling-off periods and permanent self-exclusion to every player. A limit that makes your play stricter, such as a lower deposit cap, applies immediately. A change that loosens a limit applies only after a cooling-off period, so a bad evening cannot undo a decision that you made calmly. If you reach a limit, treat it as the signal to stop for the day instead of looking for another payment method to continue.
| Tool | What it does |
|---|---|
| Deposit limit | Caps how much you can deposit in a period |
| Loss limit | Caps how much you can lose in a period |
| Session reminder | Shows you how long you have been playing |
| Cooling-off period | Pauses your play for a period that you choose |
| Permanent self-exclusion | Closes your access to Wakuna for good |
Self-exclusion with us is separate from any national register, and live chat and email are staffed 24/7 if you need help applying a tool.
When Play Stops Being Fun
Watch for playing for longer or with more money than you planned, chasing losses, borrowing to gamble, hiding how much you play from family, losing interest in work or hobbies, and feeling anxious or irritable when you are not playing. If two or more of these sound familiar, step away, use a cooling-off period and talk to someone you trust. Help is not reserved for people who have lost everything, and an early conversation with live chat, a friend or a counsellor is easier than a late one.
What Happens When We Check Your Age
Wakuna is for people aged 18 and over everywhere in Australia, and we do not vary that by state. We confirm your age at sign-up and check your identity, residential address and payment ownership before withdrawals, using documents such as a passport, an Australian driver’s licence or a Medicare card. An account that turns out to belong to a person under 18 is closed.
If children use your devices, switch on the parental controls built into the phone or tablet, such as Screen Time on iOS or Google Family Link on Android, keep your password and payment details private, and do not leave a logged-in account open.
Where to Get Help Right Now
Free and confidential help is available around Australia. Gambling Help Online offers counselling at any hour on 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14. Gamblers Anonymous Australia runs peer support groups.
BetStop is the National Self-Exclusion Register run by the Australian Government. It covers licensed Australian operators, so it does not exclude you from Wakuna, and for that you need the permanent self-exclusion described above.