Wakuna Casino Privacy Policy for Australian Players

Who Handles Your Data When You Open an Account

The controller of the personal data collected through this site is THE GREEN & VERDE ENTERPRISES LIMITADA, the operator of Wakuna. A registered address for the operator is not published on this site, so written requests go to [email protected], and we pass them to the people who handle personal data.

What to Do If You Want to Complain About Our Handling of Data

Write to us first at [email protected] and describe what happened, so that our compliance team can review it. If you remain unhappy with the outcome, you can take the matter to the Office of the Australian Information Commissioner (OAIC), the Australian authority that handles privacy complaints.

Why We Process Your Data

We process your data to run your account and pay out withdrawals, which is the contract between you and us. We process identity, address, payment ownership and source of funds information to meet age and verification obligations before withdrawals. We also process technical data for security, fraud prevention and to keep the lobby, cashier and sportsbook working. Non-essential cookies are set only on the basis of your consent, which you give or withhold on the cookie notice.

What Happens When You Ask to See or Change Your Data

You can ask us for a copy of the personal data we hold about you, ask us to correct data that is wrong, ask us to delete data we no longer need, ask us to restrict how we use it, object to a particular use, and ask for your data in a portable format. Send the request from the email address registered on your account to [email protected] and say which right you are using.

Before we release or change anything we confirm that the request comes from the account holder. Some data, such as verification records and payment history, has to stay for as long as the law or an open dispute requires, and we tell you when that applies to your request.

Cookies and Analytics Choices

Strictly necessary cookies keep you signed in and protect your session. Preference storage remembers choices such as a closed bonus banner for the length of your browser session. Analytics cookies, where used, measure how pages perform. The cookie notice at the bottom of the page lets you accept cookies or read more, and you can also block or delete cookies in your browser settings, although parts of the account area may stop working without the necessary ones.

What Happens When Data Leaves Australia

We do not hold an Australian licence, and the operating company is not described on this site as an Australian company, so your data may be processed outside Australia. Payment partners and game studios listed below also run their own systems in other countries. Where data is passed on, we limit it to what the recipient needs to perform its task.

Who Receives Your Data When You Deposit or Play

Identity documents are reviewed by us and are not passed to game studios.

What Happens to Your Data After You Close Your Account

When you close your account we stop using your data for the lobby and promotions. We keep verification records, payment history and account records for as long as is needed to finish any pending withdrawal, answer a complaint or dispute and meet record-keeping obligations. After that period the data is deleted or anonymised so that it can no longer be linked to you.

Data We Collect From Registration to Withdrawal

At registration we collect your email address, a password that we store in protected form, your account currency and your confirmation that you are 18 or over. For payments we collect the method you use, the amounts and times of transactions and, for ownership checks, a bank or card statement or an electronic wallet confirmation.

For verification we may collect a passport, an Australian driver’s licence, a Medicare card, a utility bill or bank statement as proof of address, and bank statements or payslips as source of funds evidence. We also log technical data such as your IP address, browser and device type, pages visited and the time of each login, together with cookie identifiers.

How to Reach Us About Personal Data

Email [email protected] with the subject line Personal data request, from the address registered on your account. Live chat is staffed 24/7 across Australian time zones, including AEST and AEDT, and can point you to the right channel, but access, correction and deletion requests are handled by email so that there is a written record.